Magnolia House Program Policies & FAQs

• All classes are FREE to cancer patients and survivors no matter where treatment was received.
• Due to the limited class size, we are only able to accommodate cancer patients/survivors.

• Registration and a signed liability waiver are required for all classes: Participants can register for all classes offered within one month. If a class you have requested is full, you can register to be on the “wait list”.
• To sign up for classes, visit www.towercancer.org/tower-cancer-magnolia-house-classes
• 5 CLASS MAXIMUM PER WEEK POLICY. Participants may take up to 5 classes maximum per week. While we do over some monthly classes and bonus classes NOT included in the 5-class max, all weekly classes are included.
• Please note that the registration window closes 24 hours prior to all classes due to the administrative process of online classes.

Participants on the waitlist will be notified via email/text only if a space becomes available in class. If you are enrolled into class from the waitlist, we expect you to attend class. If you plan to no longer attend, please cancel your place on the waitlist. Please note, the waitlist now closes 24 hours before the start of class due to the administrative process of online classes.

Please cancel online for all classes/services at least 24 hours prior to your reservation. You can watch the video below to learn how to cancel your classes online, or click here!

If you need to cancel the day of a scheduled class/service, please call (310) 299-8470 or email: magnoliahouse@towercancer.org. 

• Please join the Zoom class 5-10 minutes early to ensure that class may start on time. After a 5-minute grace period, no one will be admitted into the class.
• All participants must turn off or silence their phones during class to minimize class disruptions.
• When you enter the Zoom room, your camera will be on and you will be visible to others, so we advise you to prepare yourself, and your space accordingly. Some classes require you to keep your camera on so the instructor may give feedback.
• To protect the privacy of your classmates and instructor, please do not take any screenshots, photos, or videos of any classes, appointments or workshops.
• All participants will automatically enter the class on mute.  Prior to class starting, the instructor will inform you of the audio policies for his/her class.
• If you have any questions during class, please type them into the chat window and if the instructor is able to address them within the time limits of class instruction, they will respond.
• Please note that these are general etiquette requests. Instructors and classes may vary slightly on use of camera, ability to ask questions in chat, etc.
• Please do not share this link with anyone. Class capacity is limited, and the instructor will not admit anyone that is not preregistered or anyone that has not signed the new liability waiver. Switching classes and sharing links with other participants is not allowed.

As a registered Magnolia House participant, you are agreeing to our no-solicitation policy. This policy states that you will not solicit other participants in regards to promoting your own business or programs unless given permission by Tower Magnolia House staff. If we receive complaints, we take these seriously and in some circumstances, you may be suspended or removed indefinitely from our Programs

Class space is limited. We ask that you register for no more than 2 yoga classes per week. Participants who exceed the 2 yoga classes per week limit will have any additional yoga class canceled by our system. Please note the one exception to this is Sharon Holly’s once monthly Bone Strength Yoga as well as occasional bonus classes, which will be noted as such.

Participants are allowed to request one private Reiki session. When requesting an appointment online, please note it is only a request. If accepted, you will receive a confirmation email.

Does not apply for Individual Therapy sessions.

What are the Magnolia House Office hours?
We are available to assist either through email: magnoliahouse@towercancer.org or via telephone: (310) 299-8470 Monday through Friday from 9am to 5pm. If you have a need outside these days and times, please leave a message and we will respond as soon as possible the following business day.

What is the best way to communicate with Magnolia House?
Please call or email us and we can connect with you through one of these channels.
Phone: (310) 299-8470 or magnoliahouse@towercancer.org 
Please note, office hours are Monday-Friday, 9-5pm (PST).
The office is closed on weekends.

How can I get in touch with an instructor or participant? 
In certain situations, there is a need to communicate with an instructor or participant offline. We are happy to help facilitate this exchange, simply call or email us with your request and we can confirm that it is ok to connect you with the intended party. 

All class times are according to Pacific Standard Time (PST) right?
Yes! All classes are based on the Pacific Standard Time Zone. If you are joining from a different geographic location, please adjust your time accordingly. 

Do I have the most updated version of Zoom?
You will want to check that you are using the current version of the Zoom platform on your device. According to their website: “Zoom regularly provides new versions of the Zoom desktop client and mobile app to release new features and fix bugs. We recommend upgrading to the latest version once it is available. You can also check which version you’re currently running.” 

You can also access Zoom through your web browser as an alternative to downloading the Zoom app:

• Click the link in your email with the Zoom link 
• The option Join from your Browser will then appear underneath the download & run Zoom link. 
• Click Join from your Browser instead of running the installer for the desktop application   

How can I view my schedule online? 
Once you log in to your account, go to your account in the upper righthand corner. Click on “Tickets” to view your current schedule as well as waitlist status.

I’m having issues with my technology. Can you help?   
It is unlikely we will be able to help you if the technology issue has something to do with your device or internet service.  Some tips that you can try if you are having technology issues are: 

How do you stream your classes online? What is Eventbrite? 
We use the HIPPA Compliant version of Zoom. Eventbrite is the management software we use for participants to register online for classes.  

I didn’t receive the zoom link or can’t find it. What should I do?
The Zoom link will be sent to you via email. It will show up in your email inbox from Tower Cancer Magnolia House reminding you your class is starting soon. This reminder will be sent 3 times with the zoom link:

• 2 days before your class
• 2 hours before
• 10 minutes before

Before contacting us, please check your spam and/or junk folders.
If you still can’t locate the email with the zoom link, please contact us at magnoliahouse@towercancer.org or (310) 299-8470. 

How do I sign the Magnolia House waiver? Do I need to do this to take classes? 
Participants will be asked to digitally sign a waiver when they register for a class. All program participants are required to sign a waiver prior to participating in any class. You will not be able to participate in any Magnolia House offering if you do not sign a waiver. 

How do you sign up and register for online classes? 
To sign up for classes and/or services, go to: www.towercancer.org/tower-cancer-magnolia-house-classes. After creating an online account, you will have the ability to register for offerings via our website. To view and sign up for offerings click on “VIEW CLASSES” or scroll down and click on “SIGN UP FOR CLASSES.”  

When can I register for classes?
Registration opens on the 28th of each month for the following month’s classes. You can also register during the month.

Can my friend or family members attend classes? 
Due to the limited class size, we are only able to accommodate cancer patients/survivors in our classes. Friends and family are invited to attend special offerings throughout the year. 

I have feedback to give on a class or instructor. What’s the best way to do that? 
Please feel free to reach out to us with any feedback. The best way is to email magnoliahouse@towercancer.org or call us at (310) 299.8470. We also send out periodic surveys where you are able to share anonymously. 

Why am I not receiving the monthly newsletter?  
If you have not received the monthly newsletter, please check your junk and/or spam filters.  This email goes out usually 1-3 days before registration opens.  If the monthly email is not in your spam/junk folder please contact us at magnoliahouse@towercancer.org. 

I would like to sign up for the monthly newsletter.  
Great! Please contact magnoliahouse@towercancer.org and we will add you to the newsletter email list. And if you do not see the newsletter in your inbox, be sure to check your spam and junk folders.